Creating Water Efficient Businesses

Creating Water Efficient Businesses

In any industry, a key aspect of ensuring quality service is recognizing that not all customers are alike. Welsh Water has developed a range of programs to cater for its business customers’ specific needs, helping them make the most efficient and cost-effective use of water.

By Robert C. Brears*

Welsh Water supplies water to over 100,000 business customers in Wales and adjoining parts of England. Many companies know how much water they use but do not always use this knowledge to help them reduce consumption. Companies that do take a systematic approach to reduce water usage typically achieve a 20-50% decrease in the amount of water they use. This, in turn, saves the company money on both water supply and wastewater disposal. To help all its customers achieve these savings a variety of programs have been implemented.

Water efficiency audits

To help business customers reduce water wastage and lower overheads by lowering water and energy bills, the utility offers two types of water efficiency audits:

Welsh Water helping create water-efficient businesses

Welsh Water helping create water-efficient businesses

Installing temporary data loggers

To help businesses understand how much water they are using, Welsh Water can install temporary data loggers to monitor usage levels. The data loggers can be installed at one supply point or at several supply points across the customer’s network. By installing a logger Welsh Water can help customers:


Welsh Water can install water monitoring equipment enabling customers to track their site’s water usage. The equipment records information from the water meter and transfers it into flow data, which is then uploaded to a designated website to enable the monitoring of water flow and consumption. Users can then track water use graphically, enabling problems such as leaks to be quickly identified. In addition, an alarm function allows users to set and receive alarms when unusual flow levels are detected.

Mapping private networks

As a water infrastructure expert that manages over 30,000 km of water mains, Welsh Water offers its expertise to map internal and external networks. This service helps businesses:

The take-out

Water utilities can offer customized services for businesses to reduce water, wastewater, and energy bills.

*Robert C. Brears is the author of  Urban Water Security  (Wiley),  The Green Economy and the Water-Energy-Food Nexus  (Palgrave Macmillan), and of the forthcoming title  Blue and Green Cities  (Palgrave Macmillan). He is Founder of Mitidaption, which consults on climate change risks to business, governance, and society.

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